About Us
Working Together, Delivering Better Outcomes

Key Risk delivers better outcomes through specialization in workers compensation, expertise in local markets and a commitment to building long-term relationships. Key Risk is a trusted partner-of-choice for workers compensation services and solutions for thousands of employers in the Eastern United States.

Expertise

Because of our sole focus on workers compensation, our local presence and our extensive experience with niche markets such as manufacturing, restaurants and hospitality, healthcare, schools, governmental entities and general industry, Key Risk understands your exposures.

Specialization

With ten regional offices, we have first-hand knowledge of local medical providers, important state specific legal issues, and strong relationships with state workers compensation regulators.

We provide local claim professionals and loss control specialists in strategic geographical locations, allowing us to better serve your business. We believe a local presence in your state gives us the ability to truly understand the challenges and opportunities your organization faces.

Long-term Relationships

We are committed to developing relationships that produce better outcomes focused on the safety and health of your employees and the financial well-being of your organization.

Key Risk is a member company of W. R. Berkley Corporation, an insurance holding company that is among the largest commercial lines writers in the United States and operates in five segments of the property casualty insurance business: specialty insurance, regional property casualty insurance, alternative markets, reinsurance and international. W. R. Berkley is a Fortune 500 company and is traded on the New York Stock Exchange (ticker WRB). For additional information, go to www.wrberkley.com.

One hundred percent (100%) of Key Risk premiums and losses are reinsured through Berkley Insurance Company (BIC), a W. R. Berkley Corporation member company. Rating agencies, such as A.M. Best, evaluate this reinsurance program, including limits, retentions and quality of the reinsurers utilized, as part of the process in assigning a rating.

Who We Serve

As a regional provider of workers compensation services, we have the flexibility and latitude to design a program that fits most employers' needs. Depending on the size of your business, geographic spread of exposures, and other variables, the right workers compensation program for you may take the form of a self-insured program, a deductible program, a guaranteed cost insurance policy, or a combination of these options.

With an unwavering commitment to quality service, effective loss control programs and aggressive, equitable claims management, you can count on us for fast, responsive solutions. Our goal is to understand your organization and concerns. We assign a specific team to each client we serve. This dedicated team establishes a rapport with you that only develops from a close working relationship.

The Key Risk Difference
Local Presence
  • Key Risk operates as an insurance company and third-party administrator from its headquarters in Greensboro, NC, and regional offices located in:
  • Baltimore, Maryland
  • Richmond, Virginia
  • Nashville, Tennessee
  • Charlotte, North Carolina
  • Alpharetta, Georgia
  • Columbia, South Carolina
  • Jacksonville, Florida
  • Our offices are strategically located to enable us to produce better outcomes by providing a higher level of local service to our clients. Additionally, it allows us to maintain first-hand knowledge of local medical providers and current legal and regulatory issues.
Claims Difference
  • Claim professionals manage reduced caseloads of 100 to 125 files (depending on the business segment), allowing them more time to produce better outcomes.
  • Claims call center provides valuable customer service support.
  • Effective medical bill re-pricing technology ensures cost-effective, accurate, and timely payments to medical providers.
  • Medical and pharmacy networks provide quality care for injured employees, with optimal cost benefits.
  • In-house nurse case managers support successful treatment and rehabilitation plans to return your injured employee to a productive work life.
Technology: MasterKey Connects™
  • Receive claim activity alerts electronically.
  • Generate standard and custom reports using current claim information with access to a multitude of data elements.
  • Report claims on-line.
Loss Control Services
  • Reduce loss frequency by focusing on exposures and employee behavior.
  • Extensive video lending libraries exclusively for our clients with hundreds of titles (many available in Spanish).
  • Loss control manual with an effective 10-step safety program for managing employee exposures.
See what our clients are saying…Visit our video library!
People at Key Risk
Joe Sykes Chairman & Chief Executive Officer
Joseph W. Sykes, CPCU, ARM
Chairman & Chief Executive Officer
Joe is a 41-year veteran and student of the insurance industry. During his career he has worked with international brokerage firms and insurance carriers. Joe served Key Risk as president and chief executive officer for 12 years until 2007 when he was named chairman and chief executive officer. His strong leadership and knowledge has resulted in steady, continuous growth and profitability throughout his tenure at Key Risk.
Rob StandenPresident
Robert W. Standen, AIC, ARM, ALCM
President
Rob succeeds Joe Sykes as president and has 19 years of experience in the property and casualty insurance industry. He most recently served as executive vice president and chief claims officer at Key Risk. Rob earned his B.S. in Business Administration from LaSalle University and his M.B.A. from St. Joseph's University, in Philadelphia, Pennsylvania.
Becky Karr Chief Operating Officer & Chief Financial Officer
Rebecca H. Karr, CPA, CPCU
Chief Operating Officer & Chief Financial Officer
Becky has 25 years of experience in the property and casualty insurance industry and has been with Key Risk ten years. Becky is involved with Key Risk's entire management team and works closely with President, Rob Standen. She earned her B.S. in Accounting from the University of North Carolina at Greensboro.
Joe Brooks Senior Vice President of Human Resources & Administration
Joe C. Brooks, SPHR
Senior Vice President of Human Resources and Administration
Joe is responsible for human resource, compensation, and administrative functions for Key Risk. Joe has 32 years of progressive management experience in human resources with a specialization in benefits and compensation. He earned his B.S. degree from the University of North Carolina at Charlotte.
John Godfrey Senior Vice President of Underwriting, Loss Control & Premium Audit Services
John A. Godfrey, CPCU
Senior Vice President of Underwriting,
Loss Control, & Premium Audit
John is responsible for client selection and pricing, loss control, business services and premium audit functions. He is a member of the North Carolina Rate Bureau’s Workers Compensation Committee. Before joining Key Risk in 2002, he led the workers compensation underwriting practice for a national company for 20 years. John received his B.S. degree in Business Administration from the University of North Carolina at Chapel Hill.
Anne Myers Senior Vice President
Carolinas Regional Director
Anne H. Myers, CPCU
Senior Vice President
Carolinas Regional Director
Anne is responsible for the overall profitability and growth of the Carolinas territory, including the quality of services delivered to agents and their clients. She has more than 25 years of experience in the insurance industry, with the last 15 years devoted to workers compensation. Anne is a graduate of the University of South Carolina at Columbia.
Joe Abriola Senior Vice President of Claims & Managed Care
Joseph J. Abriola, AIC
Senior Vice President of
Claims & Managed Care
Joe has the responsibility over all claim and managed care operations for Key Risk. He has over 22 years of multi-line claims and management experience in the insurance industry in both branch and home office locations. Before joining Key Risk, Joe led a subsidiary of a large regional insurance carrier specializing in workers compensation and managed care services in a third party administration claims environment. Joe earned his B.A. degree from Stockton State College in Pomona, New Jersey.
Kim Fiedler Vice President of Alternative Risk Services
Kim Fiedler
Vice President of
Alternative Risk Services
Kim has over 19 years of insurance industry experience. She spent the last nine years in client services specializing in workers compensation risk management for large insurance company clients as well as managing services for large self-insured clients. Kim has prior experience in handling workers compensation and liability claims. She has also spent two years managing a workers compensation and managed care unit. She earned her B.A. degree from Randolph Macon College in Ashland, Virginia.
Michael H. Marcus Vice President & Corporate Marketing Officer
Michael H. Marcus
Vice President &
Corporate Marketing Officer
Mike's responsibilities include agency management, corporate branding and communication, and sales initiatives. His insurance experience spans 17 years, serving in marketing and underwriting roles. Mike joined Key Risk as the regional director of our Carolinas region in December of 2007, and in September of 2009 was promoted to vice president and corporate marketing officer. He reports directly to President Rob Standen. Mike received his undergraduate degree from Louisiana State University in Baton Rouge.
Career Opportunities

Key Risk values its people and rewards their performance. Our employees demonstrate our commitment to delivering better outcomes for our clients and agents. Through specialization, expertise and our focus on building long-term relationships, our employees work together to meet the needs of our clients and agents and grow our business. Key Risk offers competitive compensation and an excellent benefits package. Thank you for your interest in Key Risk.

Click here to view the full article from Business Insurance magazine.

Click here to view the full article in North Carolina Magazine.

Current Opportunities

Contact Us
Report a Claim Options:
   Report A Claim

Premium Payments:
   Phone:  800.942.0225, Option 8
   Correspondence about Premium Payments:
   P.O. Box 18746, Greensboro, NC 27419

Premium Audit:
   Questions about your premium audit or to reschedule your premium audit.
   Phone:  800.942.0225, Option 8

Obtain a Workers Compensation Quote:
   Agency Locator

Request Loss Runs:
   Phone:  800.942.0225, Option 8
   Email:  zmcmillan@keyrisk.com

Report Suspected Fraud:
   Phone:  866.841.1044

General Inquiries:
   Phone:  800.942.0225
   Email:  marketing@keyrisk.com

Media Contact:
   Phone:  800.942.0225
   Dana Genheimer (ext.7384) Email

Contact by Business Development Responsibility:
   Phone:  800.942.0225
  • Corporate Marketing Officer
    Mike Marcus (ext. 2940)  Email
  • Carolinas Region (NC, SC)
    Anne Myers (ext. 7327)   Email
  • Healthcare - All States
    Chip Marohn (ext. 5012)   Email
  • Mid-Atlantic Region (VA, MD)
    Susan Preston (ext. 5030)   Email
  • Southern Region (GA,TN,KY,FL)
    Janice Duggins (ext. 7732)  Email
  • TPA - Self Insured - All States
    Kim Fiedler (ext. 5018)  Email
Client Service Management:
  • Insured - All States
    Jane Hough (ext. 2918)  Email
  • TPA - Self-insured - All States
    Carolyn Rhodes (ext. 7386)  Email
Our Core Values: INNOVATION
We value individuals with a deep desire to work at the leading edge of their field and who deliver products and services that serve as industry standards. We encourage creative thinking and calculated risk taking to respond quickly to market dynamics and client needs.
 
 
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