• Home
  • Report a Claim

Easy & Immediate Incident Reporting

Report record-only, medical-only and lost-time claims all in one place.

Is Your Worker Injured?

In the event of a workplace accident, helping the injured employee connect with Key Risk is crucial to ensuring they receive help and guidance on next steps and, if needed, access to immediate medical treatment.


Call 911 first for life-threatening injuries.


To report a claim, it is important to follow the steps below:


An innovative telemedicine solution:

  • Provides injured employees with immediate care from an emergency trained physician.

  • Handles the claim reporting process, saving you time and hassle.

  • Immediately notifies employers of new claims.

  • Provides cost savings compared to emergency rooms and urgent care centers.

Supported by MedCall HealthCare Advisors, the VirtualMD+ program provides nationwide 24/7/365 physician triage, real time work status, event notifications and follow-up with the injured worker.

Additional Information

Attention California Residents - Please view our California CCPA Notice regarding collection of Personal Information as well as our Privacy Notice.


Claims can also be reported online through our Claim Portal. Please submit all claim documentation to Key Risk by filling out the below form. Click here to download a printable document of our reporting options.

The use of the VirtualMD+ app and services is limited to employers with an in-force workers compensation policy issued by a Key Risk administered carrier (“Covered Employer”), and a Covered Employer’s employees who are covered under such policy and may have suffered an injury during the course and scope of their employment with the Covered Employer. This service is administered by MedCall Advisors, an independent tele-medicine treatment provider. Access to MedCall Advisors is provided as a service convenience to employers insured by Key Risk to support immediate access to medical care for their employees. Key Risk is not responsible nor liable for any advice, course of treatment, diagnosis or any other information, products or services obtained from MedCall Advisors. Additional information about MedCall Advisors can be found at the following link: https://medcalladvisors.com/

Submit Claim Questions & Documents

Submit Claim Questions & Documents

*All fields are required unless otherwise specified

The information you provide will be used in accordance with the terms of our privacy policy.